Shipping and Return Policy|
- A login account must be created before placing an order.
- After Payment, an order confirmation receipt will be sent to your registered email id and a text message to your phone number.
- Items will be shipped in a single box or multiple boxes.
- Each item’s dispatch and delivery time may vary and will be indicated against each product listing.
- You get a choice of delivery partner while ordering; you could choose the best for you.
Orders placed can be cancelled only within 1 hour after placing the order.
- Cancellation within 1 Hour will entitle you to FULL REFUND/FULL CASHBACK VOUCHER
- Cancellation between 1 Hour – 3 Hour will entitle you to CASHBACK VOUCHER with a Cancellation Fee deducted.
- Cancellation, after your order, is processed/, Dispatched will entitle you to ProductReturn Policy.
- If any or all the products in an order is not shipped within a maximum of 5 business days, will be automatically cancelled.
- In either of the cases above a cancellation confirmation, mail or message will be sent to you. Refund will be processed in 2 to 3 business days and the amount will be credited within 10 business days.
- The order cancelled confirmation can be viewed in Your OrdersPage
- With Keeping both Consumer and Venture into consideration we have decided to fix Cancellation Fee to 9%of the Product value that is cancelled. We would charge only for the product that is cancelled and not for the full order. This is considering Payment Gateway Fee and Administrative Cost involved.
Product Return Policy:
Return of the products will be accepted only if a wrong or damaged product is delivered.
- Once the products are delivered and in case of any wrong or damaged products received by the customer, must be reported to us with 24 hours from the delivered time.
- Pictures or complete single unboxing video is recommended for better processing. Make the video right from the beginning of opening the parcel and viewing each of the items one after the other. Unboxing Video is mandatory for Fragile Items.
- Chris Crafts support team will review the return request and guide you on the return process.
- Products must be returned within 2 days after confirmation from the Chris Crafts support team.
- Couriers charges paid for the returns will also be refunded. The receipt with the amount mentioned has to be uploaded.
- Cash Back Voucher will be processed only after the returned products has reached us and verified.