Last updated: July 1, 2026
Chris Crafts (“we”, “us”, “our”) operates this website to sell eco-friendly canvas bags, jhola bags, and kitchen aprons handcrafted by our women artisans in Lawspet, Puducherry, India. This Privacy Policy explains what personal information we collect, why we collect it, and how we use, store, and protect it when you visit or shop with us.
1. Information We Collect
When you browse our site, create an account, place an order, or contact us, we may collect:
- Contact details — name, email address, phone number, billing and shipping address.
- Order details — products purchased, order value, order history.
- Account information — username and password, if you create an account.
- Communications — messages you send us via our contact form, email, or WhatsApp.
- Technical data — IP address, browser type, and pages visited, collected automatically via cookies (see below).
We do not collect or store your full payment card details. Payments are processed securely by our payment partner, Instamojo — see “Payment Information” below.
2. How We Use Your Information
- To process and fulfil your orders, including shipping and delivery updates.
- To communicate with you about your order, account, or enquiries.
- To improve our website, products, and customer experience.
- To send you promotional updates or offers, only if you have opted in (for example, via our newsletter sign-up).
- To detect and prevent fraud and misuse of our website.
- To comply with legal and tax obligations.
3. Payment Information
All payments on this website are processed through Instamojo, a PCI-DSS compliant third-party payment gateway. We currently accept prepaid online payments only. Your card, UPI, and net banking details are entered directly on Instamojo’s secure payment page and are never stored on our servers.
4. Cookies
Our website uses cookies — small files stored on your device — to keep your shopping cart working, remember your session, and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the site (such as the shopping cart and checkout) may not work correctly without them.
5. Sharing Your Information
We share your information only where necessary to run our business:
- With our payment gateway (Instamojo) to process your payment.
- With our shipping and logistics partners (including Shiprocket) to deliver your order.
- With service providers who help us operate this website (e.g. hosting).
- When required by law, such as in response to a valid legal request.
We do not sell your personal information to third parties.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your order and account information for as long as necessary to fulfil the purposes described in this policy, and as required to meet our legal, accounting, and tax obligations.
8. Your Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your account or personal information, subject to our legal obligations (e.g. order records we must keep for tax purposes).
- Withdraw consent to receive marketing communications at any time.
9. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page will always show the latest revision.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: chrisecocrafts@gmail.com
- Address: No.3, First, Rose Garden, East Coast Rd, Lawspet, Puducherry – 605008 South India